Refund policy

Return & Refund Policy

We want you to feel confident ordering from Lani Glow. If something isn't right with your order, we're here to help.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

  • Unused and unopened
  • In its original packaging
  • In the same condition in which it was received
  • Accompanied by proof of purchase or your order confirmation

Because Lani Glow products are personal-care items, opened or used products cannot be returned for hygiene and safety reasons, except when an item arrives damaged, defective, or incorrect.

Non-Returnable Items

We cannot accept returns on:

  • Opened or used skincare or beauty products
  • Final-sale or clearance items
  • Gift cards
  • Complimentary, promotional, or free items

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@laniglow.com.

Include your order number and clear photos of the product and packaging so we can review the issue and make it right. Eligible claims will be resolved with a replacement or refund, as appropriate.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, please allow approximately 5–10 business days after the refund is processed for it to appear in your account.

Original shipping charges, if any, are non-refundable except when required by law or when the return results from our error.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method. Lani Glow cannot be responsible for return packages that are lost in transit.

Please contact us before sending a return so we can provide return instructions.

Exchanges

We do not currently offer direct exchanges. If you'd like a different item, please return the eligible original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@laniglow.com. We will make every effort to accommodate the request, but once an order has entered processing or shipped, we may be unable to cancel it.

Contact

Questions about a return, refund, or order?

Lani Glow LLC
Email: hello@laniglow.com
Website: laniglow.com

We're here to help make your Lani Glow experience a good one.