Refund Policy

At Lani Glow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The item must be in the same condition that you received it.

  • You must provide proof of purchase or order confirmation.

For hygiene and safety reasons, opened or used beauty products cannot be returned unless they are defective or damaged upon arrival.

Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used skincare or beauty products

  • Items purchased on final sale or clearance

  • Gift cards

  • Promotional or free items included with your order

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item, and we will arrange a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item sent by us.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Order Cancellations

Orders can only be cancelled within a short time after being placed, before they are processed or shipped. Please contact us as soon as possible if you need to cancel your order.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@laniglow.com
Business Hours: Monday – Friday

We appreciate your trust in Lani Glow and are committed to providing high-quality products and excellent customer service.